Support
Documentation, warranty and returns for every line we manufacture. If the answer is not on this page, one email reaches the team that built the product.
Documentation
Datasheet
Specification sheet
Full electrical and mechanical specification for the exact production revision, including connector lengths and cable gauge.
Request a datasheetManual
Installation & user manual
Assembly steps, clearance diagrams and safety notes, in the language of your market where available.
Request a manualCompliance
Certificates & test reports
CE, EAC, RoHS and safety test reports for the model and revision you are importing.
Request certificatesWarranty & RMA
- 01
Report the fault
Send the model, the serial or batch number, the purchase date and a short description of the failure. A photo of the label and of the fault saves a round trip.
- 02
We diagnose
Our support engineer confirms whether it is a unit fault, an installation issue or a compatibility problem, and replies with the next step — usually within one business day.
- 03
Return authorisation
If a return is required we issue an RMA number and the return address. Units sent back without an RMA number cannot be tracked or credited.
- 04
Replacement or credit
Confirmed faults are replaced in the next shipment or credited against the invoice, as agreed in the supply terms for your account.
Warranty periods and terms are set in the supply agreement for your account, and may differ between OEM and branded orders. Start any claim at [email protected].
FAQ
How long does a sample take?
Prototype samples are typically ready in 30 days from confirmed specification, and trial production can begin in about 45 days.
Can you supply under our brand?
Yes. OEM programs manufacture to your specification and your branding; ODM programs start from our platform and adapt it. Both are quoted against volume and tooling scope.
Which certifications do you hold?
Certification depends on the model and the destination market. Tell us where you are importing and we will confirm the current certificate set for that revision before you order.
Where do I find the serial number?
On power supplies it is printed on the rating label on the side of the housing; on cases it is on a sticker inside the rear panel. Include it in any support email.
Do you support drop-in replacement for a discontinued model?
Usually yes. Send the model you are replacing and the constraints that cannot change — wattage, dimensions, connector set — and we will propose the closest current equivalent.